Salesforce

Deliver connected, data-driven customer experiences with a multi-award-winning Salesforce partner.

Our partnerships are different

Unlock extraordinary results with Salesforce.

Whether your customer is a business, consumer, patient, or citizen, they expect an engaging and personalized journey. Create the experience your customer wants and needs alongside our deep delivery expertise of Salesforce’s customer relationship management (CRM) solution, which is founded on connected data and incorporates trusted artificial intelligence (AI).

Engagement

Build engagement by creating experiences your customers love. Connect your Salesforce solutions such as Marketing, Sales, and Service Cloud to optimize your digital strategy with embedded AI and analytics.

Growth

Gain transformative results and exponential growth for your business. Streamline operations with automation and AI, optimize revenue and efficiency with data insights, and drive innovation.

Loyalty

Strengthen your customer base and keep them coming back to you. Resolve issues quickly and improve satisfaction with Salesforce solutions such as Data Cloud and Agentforce, across service, sales and marketing.

How We Can Help

Innovate with cutting-edge Salesforce solutions.

At Credera, we believe in challenging the status quo to drive exceptional results. We prioritise innovation, expertise, and a deep understanding of our clients' unique needs. We don't just implement Salesforce solutions; we build trust with our clients through long-term partnerships, which enables us to challenge and advance their thinking.

Our clients are being tasked with driving innovation, especially around AI, and data is commonly their biggest challenge when it comes to modernization. Credera’s flexibility as a boutique Salesforce partner gives us the ability to quickly upskill on the newest Salesforce technologies, such as Agentforce, where we are already driving efficiency gains for our clients.

Salesforce Capabilities

Power ahead with Credera.

We use integrated Salesforce solutions to unlock growth potential with data-driven decisions and AI. Maximize your Salesforce investment with our expert guidance. Explore our core offerings below.

Sales Cloud: Accelerate growth

Grow your business with high-value relationships, automation, and optimal performance in Salesforce, the number one customer relationship management (CRM) system.

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Marketing Cloud: Engage efficiently

Optimize each stage of the customer journey and build lasting relationships with personalization and relevance.

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Service Cloud: Transform the customer experience

Automate your service processes and empower your agents to deliver a more satisfying customer experience.

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Agentforce: 24/7 customer success

Empower your human agents to focus on high-value tasks by leveraging AI for routine activities.

Mulesoft: Integrate anything

Connect any data, system, or AI model securely and automate tasks and processes to deliver intelligent customer experiences faster.

Data Cloud: Powered with AI

Connect your data sources, define and transform their relationship in Data Cloud, and unify data in real time.

Revenue Cloud: Buying made flexible

Make the buying process faster and easier, accelerate new revenue streams, and improve revenue efficiency.

Salesforce Managed Service

Align Salesforce technology to achieve your goals, with the help of experts who truly understand your organization and vision.

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Salesforce Certifications

Award-winning Salesforce partner.

We leverage the breadth of the Salesforce platform, have multi-cloud experience, and are one of the most certified Salesforce partners, with over 780 certifications.

The third wave of AI at Salesforce: How Agentforce is changing the game

The third wave of AI at Salesforce: How Agentforce is changing the game

At Dreamforce 2024, Salesforce made a number of exciting announcements, with Agentforce undoubtedly stealing the spotlight. In this blog post, we’ll take a closer look at the most important...

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Related Capabilities

Services and offerings.

We realize your opportunities and initiatives can take on a variety of shapes and sizes. Check out some of Credera’s Salesforce services to see how we are creating boutique, customized approaches tailored to our clients—across all sectors, business functions, and company size.

AI everywhere

As artificial intelligence (AI) reshapes the organizational landscape, there is immense potential to unlock valuable insights, optimize processes, and create personalized experiences.

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Ecommerce enablement

Keep pace with the demands of the modern-day customer by implementing a multi-channel ecommerce platform that powers profitable and harmonious cross-channel experiences.

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Ecommerce optimization

Integrate data-driven shopping flows with user-centric design and search engine optimization (SEO) to reach peak digital performance.

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Data products

Data is growing at a rapid rate but is only valuable if captured and used correctly. It requires sustainable innovation to create consistent and accelerating data products.

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