The Challenge

Unstructured systems and project management.

The client had unstructured project management across innovations, which led to a delay in the approval of the gross sales value of the products (meaning the products were not available to customers at agreed upon times). Code creation was also delayed, as there was no centralized system to track the business cases and initiate a code creation. Local production descriptions were manually captured in excel, causing errors in invoices and leading to multiple handovers and rework.

The Solution

Transformation through the Pega platform.

We utilized Pega Case Management to initiate a business case, perform the financial viability of the innovations, and enable the products to be market ready state. Here are a few of the outcomes:

• Automated validations and business rules for flawless data collection with focus on data completeness and accuracy.

• Flexibility to amend/modify data with well defined business exceptions.

• A dashboard with clear visibility on open tasks and timings; empowering the business users to identify what needed to be done, by whom and when.

• Automated email correspondence with open tasks every weekday and reminders on SLA adherence.

The Results

Increasing value for all.

The project led to a 90% decrease in the average processing time to get products market-ready.

• Value for the client's customers: On-time and full delivery of products.

• Value for the client's employees employees: Availability of product data in a single application ensures easily accessible data and less mistakes.

• Value for the client's investors: Higher profitability due to lower indirect costs and customer fines and reputation.