Customer relationship management in a D2C world

Research shows that 89% of consumers stop buying from businesses that lack transparency. Transparency is the key to your CRM success, but how do you demonstrate it?

The first step is to eliminate the middlemen and speak to consumers directly. D2C allows you to communicate with your customers to build organic, long-lasting relationships.

In our ebook, managing customer relationships in a D2C world, we’ll cover:

• The importance of engaging with your customers in today's marketplace

• What customers expect out of a relationship with a brand

• The importance of owning the customer journey

• Direct To Consumer
• D2C
• CRM
• Customer Relationship Management