Public sector
Transform mission delivery through the intersection of technology, human-centered experiences, and organizational change.
Point Of View
Transform how your agency engages
Government agencies face a critical challenge: Fragmented systems, outdated digital experiences, and disconnected data are costing talent, citizen trust, and mission delivery. Citizens disengage when services feel broken, and teams remain trapped maintaining legacy technology instead of driving meaningful innovation.
At Credera, we accelerate government modernization through three integrated pillars:
Enterprise technology platforms that enable faster delivery
Human-centered design that reimagines citizen experiences
Organizational change management that ensures transformation endures
Together, these pillars deliver the outcomes that matter: mission-critical results, reengaged talent, and constituent trust rebuilt. Real transformation happens when the three things below work together to deliver better citizen experiences, stronger workforce adoption, and measurable mission outcomes.
Connected + compliant technology
Connected data, modern FedRAMP platforms, and AI-enabled capabilities built to meet security, privacy, accessibility, and compliance requirements
Empowered + adaptable teams
Teams freed from process friction, able to iterate and respond in real time, equipped with the skills, autonomy, and governance to sustain momentum long after implementation
Human-centered + validated design
Experiences informed by user research, accessibility standards, behavioral insights, and real-world testing; services designed not just to launch, but to drive adoption, engagement, and successful mission outcomes
Reinventing public services with Generative AI
Generative AI has the ability to empower the government sector with solutions to improve the efficiency, effectiveness, and accuracy of its operations.
Our Approach
Sustained change through strategic partnership
We don't parachute in with strategy and leave. We partner with you, from strategy through execution, building the capabilities, operating models, and momentum required to sustain change long after implementation.
Our approach:
Rapid discovery: Understand the current state across technology, processes, and user experiences. Identify the highest impact opportunities, uncover barriers to adoption, and align stakeholders around shared mission outcomes.
Design for adoption: Pair modernization efforts with human-centered research, accessibility best practices, and change management from day one. Solutions succeed when people can use them, trust them, and see value in them.
Quick wins to build momentum: Deliver visible improvements early to demonstrate value, strengthen stakeholder confidence, and create organizational buy-in for broader transformation.
Embed & scale: Work alongside your teams to collaboratively build capabilities, governance, and ways of working that sustain progress long after implementation.
Measure what matters: Stay accountable to outcomes that matter: improved citizen experiences, stronger workforce adoption, faster service delivery, increased operational efficiency, and measurable mission impact.
Industries
Deep expertise tailored to the unique missions, challenges, and realities of each sector
Defense
Our AI expertise enhances data analysis, improves situational awareness, and automates critical workflows while maintaining strict security standards and compliance.
Federal civilian
We align IT strategy and planning with organizational priorities to help federal agencies achieve operational excellence.
How We Can Help
Built for mission outcomes, not just implementation
Technology alone doesn't create lasting change. We help agencies align modern technology, human-centered experiences, and organizational adoption to deliver meaningful and measurable mission outcomes.
We solve the organizational problem, not just the technology problem: Technology is only part of the equation. We focus equally on workforce adoption, stakeholder alignment, operating models, and organizational change to ensure digital transformation delivers lasting mission outcomes.
We understand both worlds: Omnicom's commercial innovation and experience design expertise meets Credera's deep public sector knowledge. We know how to modernize citizen experiences and digital services while navigating the realities of government security, compliance, procurement, and governance.
We've done this at scale, repeatedly: From federal agencies to state and local governments, we've delivered transformation in complex, highly regulated environments. We bring proven experience in modernization, service delivery, and organizational adoption; not theory.
We move fast without cutting corners: Our accelerators, frameworks, and delivery experience help agencies reduce risk, accelerate timelines, and improve outcomes without compromising security, accessibility, or compliance.
Deep partnerships that matter: As strategic partners to Adobe, AWS, and other leading platforms, we bring direct access to innovation, expertise, and non-technical resources that help agencies modernize technology, data, and citizen experiences with confidence.
Agencies have an opportunity to rethink how they engage citizens, empower employees, and deliver services in a digital-first world. Those that embrace that shift won't just modernize technology; they'll strengthen trust, improve outcomes, and advance their mission. Having delivered mission-critical programs across some of government's most complex environments, particularly for the Department of War, we've seen firsthand that lasting transformation happens when technology, human-centered design, and organizational change work together."
Jared Pelley
Public Sector Lead
THE OMNICOM ADVANTAGE
Government websites Americans love
Government experiences should be as intuitive, accessible, and effective as the digital services Americans use every day. Through Omnicom, we bring the lessons, innovation, and customer-centric thinking behind some of the world's most recognized commercial brands to help government agencies modernize how they serve, engage, and deliver.
Offerings
Solutions built for mission impact
From IT strategy to cloud migration, we help government agencies modernize technology, strengthen cybersecurity, and improve operations.
AI strategy & value realization
Maximize your AI investments. Our strategies help you identify, implement, and scale AI initiatives for significant ROI across your enterprise.
Technology modernization
Transform legacy systems into modern, cloud-native platforms to drive business growth and innovation.
Enterprise data strategy & implementation
Build a strategic data foundation that transforms information into competitive advantage and business growth.
Scaled delivery excellence
Ensure successful implementations through comprehensive quality assurance, risk management, and delivery optimization practices.
Our experts in the space
Our public sector specialists
Work directly with leaders who understand the realities of government transformation and how to achieve the mission.
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