Energy Safe Victoria modernises legacy system OCEI with Pega

The Challenge

Decades-old platform creating operational bottlenecks and delivery risk.

Energy Safe’s Online Certificates and Electrical Installations (OCEI) application was built on a decades-old legacy platform that had become increasingly difficult to maintain, enhance, and scale. The ageing architecture constrained Energy Safe’s ability to efficiently manage high volumes of electrical certificates, introduced manual and paper-based processes, and limited visibility across end-to-end regulatory workflows. Changes driven by new regulatory requirements were time-consuming to implement, creating operational bottlenecks and increasing delivery risk. With growing demand from industry participants and internal users, Energy Safe needed to modernise the OCEI application to improve reliability, streamline certificate processing, reduce manual effort, and enable faster response to regulatory change while ensuring continuity of critical safety operations.

The Solution

Designing and building a modernized solution.

Energy Safe partnered with Credera to deliver an enterprise transformation using the Pega Platform, focusing on modernisation, integration, and data-driven process automation.

The solution included:

• Pega Blueprint-driven design: Pega Blueprint was used to define, plan, and validate applications prior to development, creating a shared, model-driven blueprint that aligned business and technical teams.

• Legacy modernisation and data migration: Large datasets were migrated to Pega, including 14 million historical certificate records, ensuring data accuracy and traceability.

• Centralised case management: Legacy applications were consolidated into Pega Case Management, providing a consistent and intuitive user experience.

• IVR and system integrations: Seamless integration with existing systems and interactive voice response (IVR) channels to support end-to-end regulatory processes.

• Stabilized platform architecture: A standardised Pega architecture improved reliability, reduced interruptions, and ensured consistent service delivery.

• Payment and records integration: Historical payment records were migrated and integrated into Pega, with files securely stored using Pega S3.

The Results

Enabling improvements across operations, technology, and user experience.

The project delivered measurable improvements across operations, technology, and user experience:

• Legacy modernisation: A 27-year-old OCEI legacy application was modernised on the Pega Platform, providing Energy Safe with a scalable and resilient foundation for current and future regulatory needs.

• Improved certificate processing: Paper certificates sold and lodged each year are now managed through Pega Case Management, enabling consistent, end-to-end digital processing.

• Faster regulatory change: Significant improvement in the time required to implement new regulatory updates, allowing Energy Safe to respond quickly and confidently to legislative and compliance changes.

• Seamless user transition: 100% of legacy users were successfully migrated to the modern OCEI application, ensuring continuity of critical safety and regulatory services with minimal disruption.

• Increased reliability and usability: The modernised OCEI solution supports all major browsers, reduces system breakdowns, and delivers a more stable and consistent user experience.

• Stronger operational capability: Enhanced development, monitoring, and support capabilities enable faster issue resolution and more efficient ongoing platform management.

• Simplified user management: Centralised onboarding and access management streamlined administration and improved control across internal and external users.

• Greater data visibility: Improved data availability through Pega BIX provides better reporting, auditability, and regulatory insight to support decision-making.