The Challenge

Outdated legacy system that can’t keep up with growing business needs.

The consumer goods manufacturing company was operating on an outdated system to manage manual payment processes, which posed numerous limitations, including:

• Lack of duplicate invoice checks

• Email notification & email approval capabilities

• Performance issues due to high volume constraint

• Reporting functionality

• Ability to meet and appropriately mark audit requirements

The Solution

An end-to-end payment processing system.

We partnered with the manufacturing company to develop a solution that addressed their major pain points, equipping them with a tailored platform.

The platform provided the following:

• Implemented Pega case management to process payment requests and efficiently manage complex business workflows

• Enabled users with single sign on (SSO) login

• Onboarded all client account holders, ensuring the platform meets accounting standards and can be used seamlessly with other applications

• Supported ongoing localization requirements like dynamic flows, access controls, delegations based on configurations, and multiple language options based on user browser settings

• Automated email correspondence during task assignment, approvals, and reminders on service-level agreement (SLA) adherence

The Results

A comprehensive, modernized platform solution capable of handling high-volume, complex requests.

As a result of our partnership, the consumer goods manufacturing company saw the following impacts across their business:

• Implemented features capable of handling and managing a high volume of requests

• Enabled duplicate invoice check validation

• Eliminated email notification and approval limitations

• Incorporated audit-related requirements to meet regulations and standards

• Equipped the company with automatic request reassignments based on data and analytics

• Created intuitive user interfaces with features like a 360-degree customer view and the ability to capture key invoice details