World’s largest consumer goods manufacturer
Automation of demand forecasting process.
We conducted a complete process automation of promotion order confirmation emails sent by the customer’s retailers across the Benelux region.
At a Glance
We conducted a complete process automation of promotion order confirmation emails sent by the customer’s retailers across the Benelux region.
The Challenge
The need for a more sophisticated process.
Our client had an extremely laborious process that required manual validation of order proposals and order confirmations emails, meaning the sales team spent time and effort largely on non-core activities. They also struggled with inaccurate forecasting.
The Solution
Creating efficiencies through Pega.
A solution to have 3 core modules managed by 3 separate teams (Pega, OCR & RPA) was envisioned. Credera took the lead on the Pega module, which forms the face of the application and provides process visibility, control and business rule validation. We leveraged Pega 8.4.3 case management framework to manage the order confirmation process, incorporating business validation and integration with the other two key modules.
The Results
Complete process automation for better visibility and control.
50% increase in accuracy of forecasting the promotion order process in Visualfabriqu
~400 hours per month of time saved (30 min per promo email)
~75 % reduction in price claims cases
Process visibility and control through timely notifications
Increased employee morale by automating the mundane repetitive tasks
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