Transform tomorrow with GenAI-driven process mining

Three out of four suppliers who have tested Walmart’s generative AI-based tool for autonomous negotiations said they preferred negotiating with the AI tool over a human. Additionally, using the AI tool has helped the American multinational retail corporation reduce its negotiating time for each supplier deal to days, down from weeks or months, when it was a human-driven process.

This test case demonstrates how Generative AI is transforming jobs, operations, and industries. And the time for businesses to embrace its power in their projects and processes is now. Among the many areas benefiting from the impact of generative AI, process mining is a critical one. Generative AI in process mining can reshape business operations by providing innovative solutions for analyzing and optimizing processes.

How to leverage process mining for organizational efficiency

Process mining is a data-driven analytical approach that visualizes and analyzes the actual processes within an organization. It extracts data from various sources such as logs and databases and examines it to gain insights into how processes are executed. It can therefore be used to detect bottlenecks and inefficiencies in workflows, allowing organizations to fix these lacunae and deliver better customer outcomes, optimize processes, and minimize costs, thus giving an organization an edge over its peers.Process mining can be traced to its use as a tool to address ad hoc challenges in process performance. Over time, it evolved into a platform to monitor and improve process execution at scale.

Process mining can help enterprises answer questions such as:

• How efficiently are an organization’s business processes running?

• What are the bottlenecks in its business processes?

• Where do errors occur in the business processes?

Process mining provides unparalleled visibility into organizational workflows. It removes any bias, guesswork, and false assumptions by translating log data into visual models that provide valuable insights. Organizations can use these models to enhance the efficiency of their business processes. Here are some ways process mining can benefit organizations:

Eliminate bottlenecks and exceptions

By helping organizations eliminate bottlenecks and remove unintentional exceptions, process mining allows them to do more in less time, reducing inefficiency. For example, it can identify commonly made mistakes by employees. Businesses can use this data to provide appropriate training.

Automate repetitive tasks

Process mining can help businesses automate repetitive tasks. It allows employees to perform tasks of greater strategic value, increasing employee engagement and motivation. For instance, scheduling appointments and managing medical records can be automated, allowing hospital staff to dedicate more time to their primary responsibility of providing care.

Ensure compliance management

Process mining helps businesses identify deviations from ideal process flows that were initially implemented. This enables businesses to take corrective action, ensuring effective compliance management.

Facilitate higher returns

Enterprises can run process simulations to measure the tangible effects of process optimization and automation strategies. They can use metrics to check whether processes are executed as designed. Such process benchmarking and measurement capabilities can be leveraged for more focused investments, resulting in higher returns for the business.

Generative AI for operational excellence

Generative AI is rapidly emerging as a transformative technology for process mining. This innovative technology leverages artificial intelligence to uncover, analyze, and optimize business processes. Here are some ways in which generative AI can elevate process mining to new heights:

Data processing

Generative AI can be used for automated data cleaning. By automatically identifying errors, inconsistencies, and missing values, it can establish more accurate and complete datasets that will add value to decision-making. Similarly, generative AI can also assist in getting crucial insights by integrating structured and unstructured data, enabling organizations to tap into previously untapped sources of information for improved contextualization.

Real-time monitoring and optimization

Generative AI can power a proactive approach to process monitoring. It can fine-tune process analysis by leveraging real-time data and learnings from historical data. With quicker and more accurate identification of deviations and anomalies, organizations can take targeted actions and predict and prevent issues, ensuring heightened process efficiency.By analyzing real-time data streams and comparing these against a dataset of best-practice process flows, generative AI can also suggest process improvements. For example, it can detect breaches in rules and potential compliance issues. It can suggest recommendations for task adjustment or other remedial measures to ensure business compliance.

Dynamic process adaptation

Organizations can leverage real-time insights from generative AI-powered process mining to align process execution with changing conditions, variables, etc. By constantly monitoring data streams and detecting shifts in actual processes, generative AI can automatically simulate process adjustments such as altering resource allocation, recommending improvised responses to real-time customer queries, modifying process steps based on business scenarios, etc. With dynamic process adaptation, organizations can transition from reactive optimization to proactive adjustments, which is critical in today’s business environment, where sustained success hinges on agility and responsiveness.

Unleash continuous process optimization with Credera

Credera leverages Pega technology infused with generative AI capabilities to help organizations achieve process excellence in different ways. We offer process mining solutions that:

Provide built-in process maps, KPIs, and traces that facilitate end-to-end process analysis and highlight the most impactful optimization opportunities.

Empower organizations to continuously improve process efficiency by discovering bottlenecks, reworks, instances of non-compliance, and intuitive analyses to take the guesswork out of process improvements.

Mine workflow performance and suggest continuous optimizations that can enable organizations to accelerate the path to becoming autonomous enterprises.

Connect with Credera and transform your business processes for maximum impact.