StrategyJun 23, 2019

Future of Retail

Justin Bell, Andrew Warden, Greg Gough, Blakely Kemp, Taylor Marley, Ben Grotta, and Fernando Berrios

How will you reinvent the retail customer experience amidst the changing landscape?

Retail is under pressure right now. From store-closings driven by the Coronavirus shutdown to competition from fast-fashion outlets and e-commerce giants, many retailers are now forced to find innovative ways to acquire customers and build in-store experiences.

How will you reinvent the retail customer experience amidst the changing landscape?

Four Key Areas of Investment in Future Retail Strategy Decisions:

  1. Mobile Investment

  2. Single View of the Customer

  3. Omni-Channel Experience

  4. Storefront Transformation

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