Leading QSR slashes time-to-market by turning fragmented releases into rapid, high‑quality global launches

The Challenge

Global deployment pain points.

Mobile application capabilities varied across countries thanks to localization, market, and culture needs, resulting in multiple versions of applications in production. For this leading global quick-service restaurant chain, deploying customer-facing updates across the enterprise was taking six months to a year and often with low-quality results.

The Solution

Technology assessment and pilot program implementation.

Credera was engaged to make recommendations to improve quality while reducing time-to-market for software deliverables and to lead four pilot programs to implement the recommendations. Throughout the course of the partnership, our specialists:

• Assessed the restaurant’s current technology processes to understand constraints, pain points, and bottlenecks.

• Utilized our proprietary delivery and governance framework to identify key areas of improvement​.

• Created an initial strategy to incorporate quick wins into the development of four high-priority company initiatives.

• Developed a roadmap in which the initial strategy will be evaluated and updated based on real-time feedback from the different development teams. 

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The Results

Competitive advantage realized.

Implementation action plan​

An action plan for further implementation of new development work will reduce time-to-market and increase the efficiency of the development processes while improving overall quality and consistency.​

Verified technology strategy​

An initial technology strategy plan outlined a pilot program for four customer-centered initiatives, along with specific recommendations to ensure results were achieved​.

Quick market response​

The plan will allow the client to be more competitive in the market by decreasing the amount of time to develop and deploy new initiatives with improved quality and consistency.