Service Cloud: Transform the customer experience
Automate your service processes and empower your agents to deliver a more satisfying customer experience.
Capabilities
See how we're helping our clients.
Our team of certified Service Cloud specialists will help you drive your digital-first customer experience forward, using state-of-the-art technology to deliver value across every customer touchpoint.
Customer service
Enable your agents to deliver excellent service experiences with AI-based recommendations, omnichannel routing, integrated telephony, and video.
Field service
Connect back-end operations with the front-line field service team to increase productivity and exceed customer expectations.
Digital service
Initiate service through the channel the customer prefers and provide a seamless journey as they traverse multiple channels.
Self-service
Empower the large number of customers who prefer to solve problems themselves through authenticated portals, AI chatbots, and automated workflows.
Employee service
Scale employee support, drive operational efficiency, and deliver easy-to-use experiences that employees love—all on a single platform.
Agentforce for Service
Empower your people to focus on high-value tasks by leveraging AI for routine activities.
How We Can Help
Maximize service efficiency, minimize costs.
At Credera, our core value of excellence drives everything we do. We recognize that organizations must adopt the latest technology, like AI, to stay competitive. We don’t just implement Salesforce; we understand your unique challenges and craft tailored, AI-powered solutions for real results that align with your business objectives. This is the Credera Difference.
As leading change management consultants and a longtime Salesforce partner, Credera offers deep expertise across all Salesforce Service Cloud features. Our customized solutions leverage AI to help you achieve a comprehensive 360 view of your customers, boost engagement, and drive operational efficiency while reducing your cost-to-serve.
We trust Credera with our highest-profile customer details—trust is everything to us.
Daniel Edwards
Director of Services, Heathrow
OUR EXPERTS
We’re available to talk—and here to help.
At Credera, we’re only as good as our people, and we bring a highly skilled and diverse set of experts together for the benefit of our clients.
James Burgess
Head of Managed Service
London
Karman Singh
Pre-Sales Consultant
London
Tye Barnes
Customer Service & Field Service Practice Lead
London
RELATED CAPABILITIES
Additional services and offerings.
Credera is a one-stop shop for your digital transformation, putting your customer at the center and connecting your entire business. Find out how else we can help you futureproof your organization with our trusted, experienced team at your side.
AI everywhere
As artificial intelligence (AI) reshapes the organizational landscape, there is immense potential to unlock valuable insights, optimize processes, and create personalized experiences.
User experience strategy
We help our clients empathize with their customers, uncover actionable insights through rapid user research, and develop experience strategies that achieve desired business outcomes.
Operational excellence
Do more with less through operational excellence that drives continuous improvement and alignment of people, processes, and technology.
Business transformation
Achieving strategic goals and transformational change by aligning people, processes, and technology is critical for execution and is key to unlocking extraordinary value.
Culture
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News
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Gama Healthcare Chooses Credera and Salesforce for Digital Transformation
Gama Healthcare chooses Credera to transition its sales, service and marketing teams to the world’s #1 CRM, Salesforce.
Contact Us
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