Leading financial institution in Asia
Accelerating onboarding and compliance for a leading financial institution in Asia
Credera partnered with a leading financial institution in the Asia-Pacific (APAC) region to transform onboarding, compliance, and broker operations, reducing onboarding time by 40% through intelligent automation and a unified platform.
At a Glance
A leading financial institution in APAC sought to modernize onboarding, know your customer (KYC)/client lifecycle management (CLM), and broker operations to improve efficiency, compliance, and customer and partner experience. Legacy systems and manual workflows created delays and limited visibility and operational complexity. Credera partnered with the client to design and implement a unified platform that integrated onboarding, compliance, and broker workflows. By leveraging intelligent automation, dynamic regulatory rules, and a centralized client view, the solution improved process efficiency, strengthened compliance, and enabled faster, more transparent onboarding across the organization.
The Challenge
Overcoming fragmented onboarding and compliance operations
The institution faced fragmented onboarding and KYC/CLM processes driven by legacy systems and manual workflows. Limited real-time visibility, due to the absence of a centralized client and compliance view, reduced coordination across teams. Complex anti-money laundering (AML) and KYC requirements introduced delays and increased compliance risk. High volumes of broker email requests were processed manually, leading to inefficiencies and slow response times. Disconnected systems and duplicate data handling further impacted accuracy, scalability, and overall operational performance.
The Solution
Implementing a unified, intelligent operations solution
Credera implemented a unified solution to manage onboarding, KYC/CLM, risk assessment, and broker operations. The solution integrated front- and back-office systems to eliminate duplication and enable seamless processes. A dynamic regulatory rules engine made consistent AML and KYC compliance with real-time updates possible. Intelligent automation enabled classification, triaging, and routing of high-volume broker emails at scale. The platform also established a centralized client master view, supported by automated workflows, notifications, and document management to improve transparency, auditability, and efficiency.
The Results
Driving efficiency, compliance, and scalable operations
The institution achieved a faster, more efficient, and compliant onboarding experience across business units. As a result of this initiative, the organization has experienced the following:
Reduced onboarding time: Streamlined processes reduced onboarding cycles by 40%.
Increased automation at scale: Achieved 75% auto-classification across approximately 50,000 broker emails, significantly reducing manual effort.
Improved customer experience: Reduced customer follow-up queries by 20% through faster processing and improved visibility.
Enhanced operational efficiency: Increased efficiency by 15–20% through automation and optimized work allocation.
Stronger compliance and data integrity: Centralized data and auditability improved accuracy and regulatory adherence.
Enterprise scalability: Successfully scaled across more than 14 business units, enabling consistent, organization-wide adoption.
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