Retail & commercial banking

Banks are struggling to manage legacy technical debt and regulatory change. There is a need for much more effective digital transformation covering critical legacy upgrades, data modernization, scaling with cloud, and practical integration of emerging capabilities from AI/ML. 

Increasingly sophisticated cyber threats combined with more stringent regulations for privacy, data controls, and breach disclosure make security and compliance a significant challenge. Banks require advanced real-time threat intelligence, robust identity controls, and stronger data analytics and management capabilities.  

• Ensure protection for customer data against cyber threats and potential breaches with security frameworks threat detection, using AI and end-to-end encryption.

• Leverage customer and client data to personalize services, tailor recommendations and marketing messages, and improve financial advice while managing consent and risks to privacy.

• Establish data governance frameworks to ensure compliance with data protection regulations.

Banks need to rethink business models, partner quickly, and innovate their products to prevent being disrupted. Propositions need to address changing customer needs. These must be powered by advanced technologies and experience-led delivery approaches that enable banks to scale and incorporate new partners and services.